Intercom Calls

Introduction

We are pleased to introduce the Intercom Feature, a convenient way to initiate instant, two-way communication with specific extensions within your organization. By dialling a special code, you can call another extension, and if the recipient’s phone supports auto-answering, the call will automatically connect without the recipient needing to pick up the handset. This feature is ideal for quick announcements, immediate assistance, or hands-free conversations.

How It Works

The Intercom Feature uses a special dialling code that signals the recipient’s phone to auto-answer the call in speakerphone mode. This allows for seamless communication without any manual intervention on the recipient’s end.

Dialling Sequence

• Intercom Call: Dial *80{extension}
  • *80: The feature code to initiate an intercom call.
  • {extension}: The extension number you wish to reach.

Steps to Use the Intercom Feature

1. Ensure Phone Compatibility

• The recipient’s phone must support auto-answer functionality for intercom calls.
• Supported phone brands include Yealink, Poly (formerly Polycom), and Cisco.
• Auto-answer must be enabled and properly configured on the recipient’s phone.

2. Initiate the Intercom Call

• Lift the Handset or Use Speakerphone
  • Pick up your handset or press the speakerphone button on your phone.
• Dial the Intercom Code
  • Enter *80 followed by the recipient’s extension number.
  • Example: To intercom extension 205, dial *80205.

3. Start Communicating

• Once dialled, the recipient’s phone will ring briefly and then auto-answer.
• You can begin speaking immediately; your voice will be heard through the recipient’s speakerphone.
• The recipient can respond hands-free if their phone supports two-way communication in auto-answer mode.

Example

Scenario: You need to quickly ask a colleague at extension 205 a question.

1. Dial: *80205
2. Recipient’s Phone: Rings briefly and then auto-answers.
3. Communication Established: You and your colleague can now speak in real-time without them needing to pick up the phone.

Important Notes

• Privacy Considerations:
  • Be mindful that intercom calls are auto-answered and may be heard by others near the recipient’s phone.
  • Avoid sharing sensitive or confidential information over the intercom.
• Do Not Disturb (DND):
  • If the recipient has enabled Do Not Disturb on their phone, the intercom call may not be completed.
• Volume Settings:
  • The recipient’s phone speaker volume settings will affect how loudly they hear the intercom call.
• One-Way vs. Two-Way Communication:
  • Most supported phones allow for two-way communication during an intercom call.
  • Check your phone’s capabilities to understand how it handles intercom calls.