In addition to a Direct Route Trunk from Simtex, various licenses or add-ons are required to use voice in Teams.
Without the add-on, you cannot attach a phone number to a user, and the user cannot make outbound calls.
Different licenses are required depending on if your tenancy uses enterprise or ‘E’ Microsoft 365 plans, or small business plans.
Prices quoted are for standard business, including GST. For educational pricing, please get in touch with us.
Small Business
If you are a user of Business Basic, Business Standard or Business Premium and would like a user to use Teams voice, you are required to purchase the following add-on:
Microsoft Teams Phone Standard (without calling plan)
Note: this add-on can only be purchased from a Microsoft Cloud Solution Provider such as Simtex / Zettagrid.
Microsoft Business Voice (without calling plan) includes the following:
| Local numbers | Yes [A] |
| VoIP calling | Yes [A] |
| Auto attendants | Yes |
| Call queue | Yes |
| Caller ID | Yes |
| Call routing | Yes |
| Voice Mail | Yes |
| Call park | Yes |
| Call forwarding | Yes |
| Call delegation (share a phone line with a delegate) | Yes |
| Music on Hold | Yes |
| Call block | Yes |
| Auto attendant Extension Dialing | Yes |
| Auto attendant/call queue transfer to shared voicemail | Yes |
| Multilingual Interactive Voice Response (IVR) | Yes |
| Calling policy | Yes |
| Domestic Calling Plan | Yes [A] |
| Toll-free dialing | Yes [A] |
| International Calling Plan | Yes [A] |
| Audio Conferencing | Yes |
[A] Provided by Simtex Direct Route SIP Trunk
Enterprise
If your tenancy uses E1, E3 or similar licenses, you have a couple of options.
Note: E5 comes with a Microsoft Teams Phone add-on as part of the package.
Microsoft Teams Phone Standard (without calling plan)