Voicemail Direct

Introduction

We are excited to introduce Voicemail Direct, a new feature that allows you to send calls directly to a specific extension’s voicemail. This is particularly useful when you know the person is unavailable or busy, and you want the caller to leave a message without ringing their phone.

How It Works

Voicemail Direct uses special feature codes to route calls straight to an extension’s voicemail. There are two types of voicemail greetings you can send callers to:

• Unavailable Greeting: Played when the user is not available.
• Busy Greeting: Played when the user is on another call.

Feature Codes

• Send to Unavailable Greeting: Dial *81{extension} or *81{account-number}
• Send to Busy Greeting: Dial *82{extension} or *82{account-number}

Replace {extension} or {account-number} with the actual extension number you wish to reach.

How to Use Voicemail Direct

Sending a Call to the Unavailable Voicemail Greeting

To send a call directly to an extension’s unavailable voicemail greeting:

1. Blind Transfer the call to *81{extension}.

Example:

• If you want to send a caller directly to extension 201‘s unavailable voicemail:
  • Blind transfer the call to *81201.

Sending a Call to the Busy Voicemail Greeting

To send a call directly to an extension’s busy voicemail greeting:

1. Blind Transfer the call to *82{extension}.

Example:

• If you want to send a caller directly to extension 202‘s busy voicemail:
  • Blind transfer the call to *82202.

Use Cases

• Receptionists can send calls directly to an employee’s voicemail if they are in a meeting or out of the office.
• Automated Systems can route calls to voicemail during non-business hours without ringing the extension.
• Call Forwarding can be setup to divert calls directly, using the star-code

Important Notes

• Always use a blind transfer (also known as an unattended transfer) when using Voicemail Direct.
• Ensure that the extension number is valid and that the destination voicemail box is set up.