Simtex has a sophisticated call forwarding system which allows you to make changes in real-time from the My Account website.  By default calls will divert to our voicemail system.  If you wish to disable voicemail, please visit here for further instructions.

Call-Forward and Divert

Simtex allows you to make diversion changes to your service live from My Account.
By default, your phone will ring for 30 seconds and then divert to voicemail.

  1. Log into MyAccount
  2. Click Call Divert / Forwarding on the left hand menu

2. Select the desired diversion

 

Call-Forward Immediate

Incoming calls will be forwarded directly to the number entered.  If the destination is busy, calls will be sent to voicemail (if active).

Call-Forward When Busy

Incoming calls will be forwarded to the number entered if your handset is engaged or offline/unreachable.  If call waiting is active, calls will not divert.
Calls will divert to voicemail (if active) if no number entered.

Call-Forward When No Answer

Incoming calls will be forwarded to the number entered if not answered within the specified delay time.
Calls will diver tot voicemail (if active) if no number entered.

Delay Time

Calls will ring for the designated time in seconds, before diverting to voicemail or Call-Forward No Answer number (if active)

3. Click Update