1300 & 1800 Numbers, National Reach
1300 and 1800 numbers with intelligent routing. Direct calls to the right team, anywhere in Australia.
Features
Everything you need from your 1300 & 1800 Numbers solution
Geographic Routing
Route inbound calls based on caller location
Close details
Time-Based Routing
Different call handling based on time of day or day of week
Learn more
Call Analytics
Detailed reporting and insights on your call activity
Learn more
Geographic Routing
advancedRoute inbound calls based on caller location
What are 1300 and 1800 numbers?
A 1300 number and an 1800 number are national inbound phone numbers that work anywhere in Australia. Instead of being tied to a single landline, they're virtual numbers you point wherever you like — your office, a call centre, a mobile, or a team spread across several cities. To a customer, one easy-to-remember number signals a professional, national business; behind the scenes, Simtex routes every call to the right place.
They're used by sales teams, support desks, franchises, tradespeople and any business that wants a single national contact number that follows them as they grow. The two number types differ mainly in who pays for the call: with a 1300 number the caller pays a local-call rate and you cover the rest; with an 1800 number the call is completely free for the caller and the business pays in full.
Simtex is an Australian-based 1300, 1800 and 13 number provider with transparent monthly plans, intelligent call routing, IVR menus, detailed call analytics and local support — plus free porting of your existing inbound numbers.
1300 vs 1800 — which number is right for you?
| 1300 number | 1800 number | |
|---|---|---|
| Who pays for the call | Caller pays a local-call rate, business pays the rest | Free for the caller — business pays in full |
| From (Simtex plans) | $22/month | $39/month |
| Best for | National presence at lower cost — general enquiries, bookings | Sales lines, support hotlines, campaigns — remove every barrier to calling |
| Call routing & IVR | Included | Included |
| Number porting | Keep your existing number | Keep your existing number |
| Smartnumber option | Yes (word/pattern numbers via ACMA) | Yes (word/pattern numbers via ACMA) |
Not sure which to choose? Many businesses run a 1300 number for general enquiries and an 1800 number for sales or support. Talk to our team and we'll recommend the right mix.
Choose Your 1300 Plan
Flexible pricing to match your business needs
1300 Lite
Entry-level 1300 number plan for low call volumes
- Portable number
- Route calls as you choose
- $129 setup / $75 porting
Call Rates
- Included minutes200 mins
- Additional (landline or mobile)$0.055/min
1300 Medium
Mid-range 1300 number plan with 500 included minutes
- Portable number
- Route calls as you choose
- $129 setup / $75 porting
Call Rates
- Included minutes500 mins
- Additional (landline or mobile)$0.035/min
1300 Heavy
High-volume 1300 number plan with 2,000 included minutes and the lowest overage rates
- Portable number
- Route calls as you choose
- $129 setup / $75 porting
Call Rates
- Included minutes2,000 mins
- Additional (landline or mobile)$0.02475/min
All prices are in AUD and include GST. Additional call rates may apply.
Choose Your 1800 Plan
Flexible pricing to match your business needs
1800 Lite
Entry-level 1800 free-call number plan
- Free for callers
- Portable number
- Route calls as you choose
- $129 setup / $75 porting
Call Rates
- Included landline100 mins
- Included mobile100 mins
- Additional landline$0.066/min
- Additional mobile$0.15714/min
1800 Medium
Mid-range 1800 free-call number plan with 200 minutes each for landline and mobile
- Free for callers
- Portable number
- Route calls as you choose
- $129 setup / $75 porting
Call Rates
- Included landline200 mins
- Included mobile200 mins
- Additional landline$0.0616/min
- Additional mobile$0.14667/min
1800 Heavy
High-volume 1800 free-call number plan with 500 minutes each for landline and mobile and the lowest overage rates
- Free for callers
- Portable number
- Route calls as you choose
- $129 setup / $75 porting
Call Rates
- Included landline500 mins
- Included mobile500 mins
- Additional landline$0.057/min
- Additional mobile$0.1358/min
All prices are in AUD and include GST. Additional call rates may apply.
How 1300 and 1800 call routing works
Because your inbound number isn't tied to a physical line, you decide exactly where every call goes — and you can change it any time from your portal:
- Geographic routing — send callers to their nearest branch or state-based team automatically.
- Time-based routing — different destinations for business hours, after hours, weekends and public holidays.
- IVR menus — "press 1 for sales, 2 for support" so callers reach the right team first time.
- Hunt groups & overflow — ring multiple staff in sequence or together, then overflow to mobile or voicemail so no call is missed.
- Call analytics — see call volumes, answer rates, missed calls and busy periods to staff your lines correctly.
It all runs on Simtex's Australian carrier-grade network, so calls are clear, reliable and backed by local support.
Buy a Smart Number
Simtex can provide you with a small selection of random numbers or you can purchase a Smartnumber from ACMA. When purchasing from ACMA you can look for numbers with double and triple digits, or numbers which match specific words – ie 1300 001 BAT (228). Smartnumbers can be purchased directly from ACMA from around $250 each (Simtex $129 setup fee applies)
Customer Success Stories
See how businesses are improving customer experience with intelligent inbound routing.
E-commerce retailer handles holiday rush
Our 1300 number used to be overwhelmed during sales events. The queue management and callback features mean we never lose a customer to a busy signal now. Our answer rate went from 70% to 98%.
Lisa Thompson
1300 & 1800 Number FAQs
Costs, the 1300-vs-1800 difference, porting and call routing — answered.
Simtex 1300 number plans start at $22/month (1300 Lite), with mid-range and high-volume plans at $40 and $89/month that include progressively more call minutes and lower per-minute overage rates. There's no large upfront fee for a standard 1300 number — you pay the monthly plan plus calls beyond your included minutes. Premium "Smartnumbers" (memorable or word-based numbers) can be purchased from ACMA from around $250, with a $129 Simtex setup fee.
Ready to give your business a national presence?
Get a 1300 or 1800 number with flexible routing, real-time reporting, and transparent per-minute pricing.