Feature Codes
The following functions can be performed by dialling special feature codes on your handset. These codes can be set up as speed-dial or BLF keys on your phone – please contact us for more information.
Most used
*72*{number}
Forward my phone
Send all calls to another number.
*10
Last caller
Hear the last caller and call them back.
555
Check voicemail
Listen to your messages.
*87{ext}
Pick up a call
Answer a phone ringing nearby.
Call Forwarding
Forward calls to an Australian mobile, landline, 1300, 1800 or 13 number. Green codes turn a forward on, red codes turn it off.
| Forward | Turn on | Turn off |
|---|---|---|
Forward all Applies to: your own extension. | *72*{number} | *73* or *73 |
Forward when busy Applies to: your own extension. | *90*{number} | *91* or *91 |
Forward a Call DirectorBLF key Applies to: ring groups and main numbers in your company. | *74*{account-number}*{number} | *75*{account-number} |
Switches
Switch night mode and custom IVR routing on and off. Each code toggles: dial it once to turn on, again to turn off.
| Code | Feature | What it does | Example |
|---|---|---|---|
*95*{account} | Night modeToggleBLF key | Enable or disable night mode for a given primary inbound account. Simtex must have scripted this for you. Subscribe to this code as a BLF key to see the current status. Applies to: primary inbound accounts which Simtex have scripted a night mode switch for. | *95*21400000000 |
*4X*{account} | BLF switches 1–9ToggleBLF key | Special switch to change routing of calls inside a custom IVR. X can be 1 through 9 (*41* to *49*). Simtex must have scripted these for you. Subscribe to this code as a BLF key to see the current status.Applies to: primary inbound accounts which Simtex have scripted BLF switches for. | *41*21400000000 |
Caller ID
Choose which of your company's numbers people see when you call them.
| Code | Feature | What it does | Example |
|---|---|---|---|
*31*{did} | Change your default caller ID | Change the default Caller ID presented on outbound calls from this extension to a number your company owns. It stays until you change it in the account portal or run this code again with another number. The number must be in E.164 format without the leading +. | *31*61894883344 |
*2{slot}{destination} | Caller ID for one call | Dial an outbound call using a pre-configured Caller ID slot (1 through 9) for this call only. Prefix the destination number with *2 followed by the slot number. See Caller ID Override Feature Code. Applies to: extensions with Caller ID slots configured by Simtex. | *21610012345678 |
Voicemail
Check messages, or send a caller straight to someone's mailbox. Blind-transfer a call to a *81, *82 or *83 code to drop the caller into that mailbox.
| Code | Feature | What it does | Example |
|---|---|---|---|
555 | Check your voicemail | Check the voicemail for your own extension. | 555 |
550#{account}#{pin} | Check any mailbox | Log in to any voicemail mailbox on your system with its account number and PIN. | 550#78623298#9926 |
*81{extension} or *81{account-number} | Leave a voicemail – unavailable | Send a call directly to a mailbox with the ‘unavailable’ greeting. Applies to: extensions with voicemail enabled. | *81201 |
*82{extension} or *82{account-number} | Leave a voicemail – busy | Send a call directly to a mailbox with the ‘busy’ greeting. Applies to: extensions with voicemail enabled. | *82203 |
*83{extension} or *83{account-number} | Leave a voicemail – no greeting | Send a call directly to a mailbox with no greeting. The caller hears a beep and can leave a message straight away. Applies to: extensions with voicemail enabled. | *83201 |
Calling & Pickup
Talk to colleagues, make announcements and answer calls from your desk.
| Code | Feature | What it does | Example |
|---|---|---|---|
*80{extension} | Intercom | Place an intercom call to another extension. The receiving phone auto-answers with two-way audio for an immediate hands-free conversation. | *80201 |
*60{extension} | Page a group | Page a group. The receiving phones auto-answer with one-way audio so you can make an announcement. Applies to: broadcast/hunt groups. | *60301 |
*87{extension} or *87{account-number} | Pick up a ringing phone | Pick up a call which is currently ringing on another extension. | *87201 |
*10 | Last caller | Hear the last caller and call them back. | *10 |
*99 | Echo test | Hear your own voice played back, to check your audio. | *99 |
Parking
Put a call on hold in a park slot, then pick it up from any phone.
| Code | Feature | What it does | Example |
|---|---|---|---|
*700 | Park a call | Park the current call so it can be picked up from another phone. | *700 |
*701 to *7XX | Retrieve a parked call | Retrieve a parked call by dialling its park slot. | *701 |
Queues
Log in and out of call queues, and keep an eye on them with BLF keys.
| Code | Feature | What it does | Example |
|---|---|---|---|
*70*{account}*{queue} | Queue log in / outToggleBLF key | Toggle your membership in a call queue. When logged out, calls in the queue are not delivered to your extension. Subscribe to this code as a BLF key to see your login status. Applies to: extensions which are members of a call queue. | *70*78623298*01 |
*79*{queue-owner}*{queue} | Queue BLF / transfer to queueBLF key | Subscribe to this code as a BLF key to monitor a queue, or transfer a call directly into a queue. | *79*78622559*01 |
Make it one press: codes marked BLF key can be set up as a BLF key on your phone. The key lights up to show the current status. Contact us if you need help setting them up.
Last updated 9 October 2026