General

Everything you need to know to order, set up, and start using your Simtex Cloud PBX phone system.

Depending on the subscription type, important options are now hidden from end user accounts.  This is to prevent accidental changes which could be business impacting.

Audio / media traffic flows through various gateways within Simtex, hence if you are having issues with one-way or no-way audio/media you may need to open up…

Simtex customers have varying custom rules setup to handle inbound calls.

Simtex has implemented a system which blocks access to certain international country codes by default.

We’re committed to continuously enhancing our VoIP services to meet your communication needs. Here’s a list of our latest and upcoming features designed to improve your experience:

Ensure that you are not under contract with your current provider, as this may prevent porting.

Calls to 1300 and 1800 numbers contain additional data which allows us to see the caller’s location/area.

This feature allows you to add tags to incoming calls, which are presented on the phone screen whilst ringing.