Caller ID Name Modifier Node

Adjusts the caller ID name seen by your phones or agents—like prefixing it with “VIP - ” or appending something else.

Basic Usage

• Wire it before a ring group or queue.

Call Single Number Node

Sends the call to a single specified phone number or extension.
This could be an internal extension or an external mobile for example.

Call Start Node

The call’s entry point. All inbound calls begin here - like the front door to your IVR.

Basic Usage

• Auto-placed: This node appears by default on your canvas.

Date & Time Switch Node

Routes calls based on date/time schedules—like an automated “It’s after 5 PM, better send calls to voicemail” gate.

Menu Node

Plays an optional recorded prompt (like “Press 1 for Sales, 2 for Support…”) then branches the call based on the digit pressed by the caller.

On/Off Switch Node

A toggle for night mode, or one of 10 manual switches.

Users can turn the switches on or off using a feature code, BLF button on their handsets, or from our web portal.

You can also click the on/off buttons on each node to update the switch live.

Prompt Playback Node

A simple audio player that plays a single audio prompt to the caller, then moves on.
Great for announcements or disclaimers.

Queue Node

Places callers in a queue until an agent becomes available—ideal for larger teams or contact centres juggling many inbound calls.

Ring Group Node

Rings multiple extensions at once or in a sequence, bridging calls to your team members.
Great for small groups.

Voicemail Node

Allows callers to leave a message with optional greetings.

What-If Node

Allows you to branch your call flow based on a condition—like checking if the caller’s number has “VIP” in its name, or if a custom rule is met.