Plays an optional recorded prompt (like “Press 1 for Sales, 2 for Support…”) then branches the call based on the digit pressed by the caller.

Basic Usage

1. Drag a Menu node onto the canvas.

2. Wire the input (e.g., from Call Start) into the Menu node.

3. Select the audio prompt, click + Add and setup some digit options.

4. Save the node.

5. Wire each digit’s outcome to the desired next node.

Detailed Parameters

1. Node Name

   

   • What: Unique label for this specific node.

   • Why: So you can work out what the node does without having to click on it.

   • Tip: Give meaningful names as required.
     

2. Initial Audio Prompt

   

   • What: The prompt callers hear: “Thank you for calling… Press 1 for… etc.”

   • Why: So your callers know which digit to press.

   • Tip: Keep it short and sweet or your callers might fall asleep for forget what number they want!
     

3. Menu Options

   

   • What: The digits (0-9) and what each digit leads to (e.g., “sales,” “support”).

   • Why: Tells the IVR which path to take when the user presses that digit.

   • Tip: You can define multiple digits. Just ensure none overlap.
     

4. Max Repeats

   

   • What: How many times the system repeats the menu prompt if a caller provides invalid or no input.

   • Default: Often 2 or 3.

   • Tip: If your callers are “digit-challenged,” you may want a higher repeat count.
     

5. Timeout (seconds)

   

   • What: How long to wait for input before taking the “timeout” path.

   • Tip: If you have mostly quick presses, keep it short (e.g., 5 seconds).

Example Use Case

• Main IVR: The first node after “Call Start,” asking callers to select between departments.