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Prompt Playback Node

A simple audio player that plays a single audio prompt to the caller, then moves on.
Great for announcements or disclaimers.

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Basic Usage

  • Drag a Prompt Playback node into your flow.

  • Wire its input from a previous node (e.g., “Menu” or “Date & Time Switch”).

  • Configure which audio prompt it should play.

  • Wire its single outcome to the next node after playback finishes.

Detailed Parameters

  1. Node Name

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    • What: Give a meaningful name for the node

  2. Audio Slot / Prompt

    image-20251015-075639.png
    • What: The recording or slot the caller hears (e.g., “Thank you for calling, please wait…”).

    • Tip: Keep it short for disclaimers. If it’s too long, callers might zone out.

  3. Number of Repeats

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    • What: How many times to play the recording in a row before continuing

Example Use Case

  • “Legal Disclaimer”: Place this node to play a short message about call recording or privacy before sending the caller to a Ring Group or Queue.

Last updated 27 February 2026