Allows you to branch your call flow based on a condition—like checking if the caller’s number has “VIP” in its name, or if a custom rule is met.

Basic Usage

• Drag it onto the canvas after some other node (e.g., Menu).

• Configure the condition you want to check (like “Is caller’s phone number on a VIP list?”).

• Wire the two (or more) possible outcomes: typically match or no-match.

Detailed Parameters

1. Node Name

   

   1. What: A label to identify the logic used (e.g. “Anonymous Calls Filter”).

2. Parameter

   

   • What: Select the item you wish to evaluate against.

   • Parameters:

     • Caller ID Number: The ‘calling’ number or CLID.

     • Called Number: Number your caller has called to land in this IVR.

     • Caller ID Name: This won’t usually be set, can sometimes exist for internal calls.

     • Dial Status: Used to detect advanced call states after calling a ring group or single number.
       You will need set your Operator to Equals one of the following to match…

       • CHANUNAVAIL endpoint not registered, or offline, trunk down

       • CONGESTION similar to above

       • NOANSWER timeout when trying to call, ie rang for 15 seconds then no answer

       • BUSY called device reported a busy, or DND is enabled

       • ANSWER the called device answered, the IVR usually ends so this is not applicable here

     • Device State: You can check to see if an endpoint or extension is on a call, or offline before attempting to call it.
       You will need to set your Operator to Equals one of the following to match…

       • NOT_INUSE

       • INUSE

       • BUSY

       • RINGING

       • ONHOLD

       • UNAVAILABLE

       • INVALID

3. Extension (Device State Only)

   

   • What: Select the extension you wish to report the device state for

4. Operator

   

   • What: Select the comparison operator output true or false (match, no match)

   • Is Anonymous: Select this along with Caller ID Number Parameter.
     

5. Value

   

   • What: The actual number or text you are trying to evaluate

   • Tip: Numbers will always be in e.164 format without the +, ie 61894883344 or 61411222111

Example Use Case

• VIP Routing: If “VIP” is detected in the caller ID, route them to a special ring group or priority queue. Otherwise, go to standard flow.