Routes calls based on date/time schedules—like an automated “It’s after 5 PM, better send calls to voicemail” gate.

• This node optionally “Closes” automatically on the selected public holidays.

• Shows live status

• Can configure complex timetables and routines

Basic Usage

1. Drag it onto the canvas.

2. Define schedules for business hours, public holidays, or one-off closures.

3. Wire each schedule outcome to the next node (e.g., “Open” => “Menu,” “Closed” => “Voicemail”).

Schedule Priority

Each schedule type has its own ‘priority’ ie if there are overlapping times and dates, certain schedule types will take precedence.

Detailed Parameters

1. Business Hours

   

   • What: Normal business hours each day. You can set multiple ranges per day.

   • Tip: “Open” might route to a menu, “Closed” might route to voicemail or a night greeting.
     

2. Public Holiday Jurisdiction

   

   • What: Tells the system which region’s public-holiday calendar to check automatically.

     • National Only: Select this option if you only wish to close on national holidays such as Christmas, Boxing Day, NY etc.

   • Tip: If you handle different regions, create multiple flows or set up separate nodes.
     

3. Custom Recurring Schedules

   • What: These are repeating schedules which can be setup to occur on certain days of the week, either forever or only during a specified date window. We also support Weekdays, Weekends, Bi-Weekly
     
     1. ‘Add’ your Outcome by typing the name then clicking Add

     

     2. Add a meaningful label, select required days, time range, and recurrence

     

   • Date Range: With this turned off, there is no end-date - the schedule will last forever

   • All Day Event: When enabled, the event will be active from 00:00 to 23:59

   • Recurrence: Weekdays will occur Mon through Friday,
     Weekends are Saturday and Sunday.
     Weekly will occur on whatever Days of Week are enabled
     Bi-Weekly will occur on whatever Days of Week are enabled, starting from Effective From, then skipping a week.

   • Days of Week: Select which days the schedule will be active
     

4. Once-Off Schedules

   • What: Specific dates (and optional times) for one-time events, like a staff meeting, an all-day closure, or possibly an entire holiday or Christmas period.
     
     This type of schedule overrides all other schedules including public holidays.
     
     Can be a single block of time, a whole day, or range of days in a contiguous block.
     
     1. ‘Add’ your Outcome by typing the name then clicking Add
     2. Add a meaningful label, select all day as required, start, and end

     

   • All Day: If checked, it covers the entire day. If unchecked, set start/end times.
     Remember it’s one block, starting from the start date and time to the end date and time.

   • Outcome: The option that’s triggered when that schedule is active.

Example Use Case

• Restaurant after-hours logic: If it’s after 9 PM, calls go to a “We’re closed” message. On public holidays, calls might route to a “holiday greeting.”